JOIN THE PILLARS TEAM - Logistics & Warehouse Manager

About the Role:

This is a varied and dynamic role that combines logistics and warehouse management with hands-on delivery driving. You'll be responsible for ensuring the smooth operation of our delivery service, from scheduling routes and managing drivers to personally delivering our products to customers. You will also be responsible for ensuring our product inventory is accurate, working with other departments to coordinate stock availability, streamline operations, and deliver an excellent customer experience.

Key Responsibilities:

• Planning: Plan and execute efficient delivery routes across London using our scheduling software, ensuring timely and accurate deliveries to our customers. All managerial tasks conducted during a shift on a Monday and prior to driving each day for the remainder of the week. Keep customer records up to date to ensure deliveries are completed smoothly and efficiently.

• Driving: This involves around 24-30 hours of driving per week and around 2-3 hours per day preparing and planning (Monday is for admin tasks at the brewery and deliveries are scheduled on Tuesday - Friday), using our own delivery vans.

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  Driver Management: Conduct new driver training inductions and sign off. Continue to develop the driver training and induction programme with the Operations Director. Organise rota’s using our rota software, manage cover for holiday and sickness. Ensure drivers are completing timesheets correctly. Maintain and build on the existing emergency contacts to find the best service whilst ensuring the delivery cost targets are still met.

• Vehicle & Equipment Management: Maintain our delivery fleet (currently 3 vans), ensuring daily checks are done by you and the other drivers so that our vehicles are roadworthy, clean, and properly serviced. Manage delivery equipment keg trucks, pallet trucks and the forklift using checklists and arranging servicing, maintenance and compliance sign off. Ensure we have the best value for money with servicing, maintenance and insurance.

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  Inventories and Systems: Fully utilise our brewery management software Breww for stock checking, customer information and scheduling. Keep accurate records with regular stock checks of product and POS.

• Customer Relationship Management: Build and maintain positive relationships with our customers, acting as a friendly and professional representative of Pillars Brewery and ensuring this is at the core of our culture as a logistics team. Organise regular calls with customers to monitor quality of service and keep accurate records for efficient delivery.

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  Logistics Administration: Manage delivery records, track KPIs, and handle logistics administration tasks on Mondays. Ensure delivery costs are kept under control with weekly data input and monthly reports from the accounting department.

• Ecom and Couriers: manage third party logistics including couriers used for driver cover, national couriers for online shop orders and pallet couriers.

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  General Logistics: Manage pallet orders and event logistics.

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  Collaboration: Work closely with the Operations Director, Production team, and Sales team to ensure seamless coordination across departments.

• Ecom: manage our online sales deliveries with both direct and courier postage.

About You:

• Experienced Driver: You possess a valid driver's licence with a clean driving record and are confident navigating London roads.

   

• Delivery Driven Mindset: You take full ownership of deliveries and are committed to getting the product to the customer, finding solutions when challenges arise. You understand the importance in the part you play in getting beer to the customer as quickly and efficiently as possible.

• Strong Work Ethic: You are reliable, punctual, and have a proactive approach to your work and the service you provide.

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  Relentless Problem Solver: You are highly detail-oriented and persistent when investigating stock variances, proactively tracking down root causes and seeing issues through until they are fully resolved.

• Excellent Communication Skills: You can communicate effectively with customers, colleagues, and management.

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  Customer Focused: You are passionate about providing excellent service and going the extra mile to ensure customer satisfaction.

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  Adaptable and Flexible: You thrive in a dynamic environment and can adjust to changing priorities.

• Team Player: You are a collaborative team player who is willing to support colleagues and contribute to a positive working environment.

Benefits:

• Be a part of a growing family business with market leading quality and service.

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  Opportunities for personal and professional development within a dynamic company. Pillars have grown >30% each year for the last two years.

Please submit your CV and a cover letter explaining why you are the ideal candidate for this role to hr@pillarsbrewery.com

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.